General Line

085-329333

Emergency Ambulance Service

6012-478 0335

About Us

Borneo Medical Centre (Miri) is a 100 bedded tertiary care private medical centre. We are equipped with the modern medical technology, as well as a talented and dynamic team of health care professionals; all dedicated to the continued wellbeing of the people. We aim to deliver high quality medical care to loco-regional and international patients, regardless of race, religion or nationality. Located in the central hub of Miri, we care about our patient’s wellbeing. We like to think of our patients and their families not only as ‘people’ but as ‘individuals’, and we believe that the partnership between patients and medical staff is what enables us to deliver the highest possible levels of care. Our aims at Borneo Medical Centre (Miri) are two fold. To provide the people of Sarawak with tertiary level care at an affordable price, as well as to provide a place for budding new health professionals to return to.

Vision

To be the leading healthcare provider in Northern Borneo

Mission

We endeavour to be the most trusted regional medical centre, through the provision of comprehensive, state-of-the-art, accessible and value-driven medical services in a friendly, safe and supportive team environment.

Objectives
  • To promote and implement the vision, mission and values of Borneo Medical Centre (Miri).
  • To foster and build a culture of teamwork in the provision of quality, safe and cost effective medical services.
  • To develop and maintain excellence in patients care and clinical practice through continuous professional education and adoption of evidence-based medicine.

Value Statements

Our core values are embedded in the powerful acronym “TRUST” :

Trustworthiness

We foster a culture of trust by adhering to professional standards, upholding integrity and maintaining strict confidentiality

Respect

We respect our patient’ rights, honour individuality and maintain dignity regardless of gender, race, nationality and belief

Unity

We believe in working together as one team in the delivery of quality services

Safety

We strive to promote a safe, caring and supportive environment for our patient and their families

Timeliness

We aim to achieve timely access to quality services for all our patient

Patient's Rights 

> Rights to Medical Treatment

  • To receive medical advice and treatment which fully meets the current accepted standards of care and quality.
  • To receive prompt and immediate treatment in case of emergency.
  • To be given appropriate assessment and management of your pain and appropriate care and treatment thereafter.
  • To have an informed consent before any procedure of surgery is carried out. 

> Rights to Information and Health Education

  • To know the names and roles of the healthcare provider attending to you.
  • To receive clear explanation of proposed treatment, current health status , diagnosis , course of treatment , benefits and risks of treatment and the expected treatment outcome , including unanticipated outcomes as well as follow up and continuity of care after discharge.
  • To have access to an interpreter if language barrier arises.
  • To know the medication you are taking along with the possible side effects.
  • To be advised and informed of estimated cost of treatment and care planned.
  • To receive an itemized bill upon request.

> Rights to Choice of Care

  • To choose the facility and treatment you prefer and be treated and referred to a doctor of your choice according to their credential suitability.
  • To accept or refuse any medication , investigation or treatment and to be informed of the likely consequences of doing so. (Including whether or not to take part in medical research program)
  • To seek second opinion when you have doubts.
  • To involve members of the family or others of your choice in your treatment and care.



> Rights to Confidentiality / Safety

  • To be ensured of the confidentiality and privacy of your personal and medical information and records.
  • To be treated in a safe , clean and comfortable environment that is free from all sorts of abuse , neglect and mistreatment.
  • To request for a medical report from your doctor at a chargeable fee.  


> Rights to Voice Comments or Concerns

  • To provide comments or feedback through channels provided for this purpose and have complaints dealt with promptly and fairly.
  • To provide feedback to the Head of Department concerned or by using Customer Feedback Form, suggestion boxes or email to Public Relations & Customer Service Department at bmcmiri@gmail.com or feedback@bmcmiri.com.

Patient's Responsibilities 


As a patient of Borneo Medical Centre (Miri) , you have the responsibility to :

1. Provide complete and accurate personal details including information about your present health condition , current medications , allergies and other related medical history.


2. Inform your doctor on all medications that you take including alternative medications (medicinal herbs , teas , pills ,etc).


3. Follow the prescribed and agreed doctor's treatment plan and conscientiously comply with the instruction given.


4. Keep appointments and follow up schedules , be on time and inform ahead of time if unable to keep your appointment.


5. Inform our doctor and nurses if you are experiencing pain and do not suffer in silence of self medicate to relief your pain.


6. Not request the healthcare providers to provide untrue medical information , to issue false receipts , sick leaves certificate or medical reports.


7. Show respect , cooperation and be courteous to our doctors and hospital staff.





8. Treat other patients and visitors with courtesy and respect and be considerate of others around you by following the hospital rules concerning patient conduct.


9. Adhere to our visitor's policy such as visiting hours , number of visitors allowed and be mindful of noise levels.


10. Comply with our no smoking policy which is mandatory for all hospitals in Malaysia.


11. Be responsible for the safe keeping of your own valuables and personal belongings.

 

12. Ensure your financial obligation are fulfilled by making timely payment of hospital charges.


13. Organ donation service is currently not available in Borneo Medical Centre (Miri). You may inform us if you are already a registered organ donor or intend to go for organ donation and we will be glad to assist you.


14. Comply with our photography policy whereby no photograph , audio or video recording without obtaining prior consent.

Website Terms And Conditions 



The website www.bmcmiri.com is wholly owned by Borneo Medical Centre (Miri). All the operations and services available in this website are fully managed and operated by Borneo Medical Centre (Miri). All the contents residing in this website is the property of Borneo Medical Centre (Miri).


Internet users who access and use this website shall accept without limitation or qualification, all the Terms and Conditions stated and shall automatically be bound by the said terms and conditions upon using the website. By using this website you represent that you have read and understood the terms and conditions stated herein and that you agree to be bound by them. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.


The internet user may not copy, distribute, publish or commercially exploit the content of this website, or use this website for any other purposes not specified herein. This website may only be used for lawful purposes, and in a manner which does not violate the rights of, or restrict or inhibit the use of this website by a third party. Such restriction or inhibition shall include but is not limited to, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or of defamatory, racially or ethnically objectionable material of any kind or disruption of normal flow of dialogue within this website.


Disclaimer

The materials may contain inaccuracies and typographical errors. Borneo Medical Centre (Miri) does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion or other information displayed or distributed through www.bmcmiri.com. You acknowledge that any reliance on any such advice, opinion or information shall be at your sole risk. Borneo Medical Centre (Miri) reserves the right, in its sole discretion to correct any errors or omissions in any portion of the site. Borneo Medical Centre (Miri) may make any changes to the site www.bmcmiri.com at any time without notice.


The materials in this website are provided “As Is” and without warranties of any kind either expressed or implied to the fullest extent permissible pursuant to applicable law. By using this website you agree to indemnify, defend and hold www.bmcmiri.com website, Borneo Medical Centre (Miri) and all affiliated partners harmless against any claims (including, but not limited to, claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages including attorney’s fees arising from any submissions by you or through your account.


Links

The links provided on the Hotel website are for the convenience of site visitors and are provided in good faith. Borneo Medical Centre (Miri) does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.


Your Registration Obligations

In consideration of your use of the Service, you agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”) and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, Borneo Medical Centre (Miri) has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).


Modification

Borneo Medical Centre (Miri) reserves the right, at any time without prior notice to you, to change the format and content of the website at any time. By using this website, you agree in advance to accept any such changes.


Borneo Medical Centre (Miri) may terminate, change, suspend or discontinue any aspect of the www.bmcmiri.com site, including the availability of any features of the site at any time. Borneo Medical Centre (Miri) may also impose limits on certain features and services or restrict your access to parts or all of the site without notice or liability. Borneo Medical Centre (Miri) may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.


Privacy Policy

Personal details provided to Borneo Medical Centre (Miri) through this website will only be used in accordance with our privacy policy. Please read this carefully before going on.


Complain Procedure

If you have a question or complaint about this website, please contact the Webmaster at inquiry.my@bmcmiri.com.